Privacy policy
Last updated: 12 October 2026
Who we are
Synergy Plumbing Services ("we", "us") provides plumbing services in Warangal, Hanamkonda and Kazipet, Telangana. This policy explains how we handle personal data collected through this website, in line with India's Digital Personal Data Protection Act, 2023.
What we collect
When you book a service or contact us, we collect your name, mobile number, optional email address, service address, locality, landmark and a description of the problem. We also keep a record of your bookings and our communication with you. Our website records basic technical data (such as IP address) to protect against abuse, and, if enabled, anonymised analytics about how pages are used.
Why we use it
We use your details only to schedule and carry out the service you request, contact you about your booking, send booking confirmations by SMS and WhatsApp, issue bills, honour our service warranty, and improve our service. We do not sell your personal data.
Who we share it with
We share the minimum necessary data with service providers who help us run the business: our SMS and WhatsApp messaging providers, our hosting and database providers, and analytics (if enabled). The technician assigned to your job sees your name, phone number and address.
How long we keep it
We keep booking records for as long as needed to provide warranty support and to meet tax and accounting requirements (generally up to 8 years), after which they are deleted or anonymised.
Your rights
You can ask us to access, correct or delete your personal data, or withdraw consent for messages, by calling +91 80080 61343 or emailing supportsynergyplumbingservices@gmail.com. We will respond within a reasonable time as required by law.
Security
Our website uses encrypted connections (HTTPS). Access to customer records is limited to authorised staff with individual logins.
Changes
We may update this policy from time to time. The latest version will always be available on this page.